We want you to feel confident ordering from American Formwork Supply. If you need to return an item, the following policy applies.

Return Eligibility

You may request a return within 30 days of delivery, provided the product is:

• Unused
• Uninstalled
• In its original packaging
• In resalable condition

Approved returns are eligible for a refund, less any applicable return shipping costs and a restocking fee of up to 30%.

How to Start a Return

1. Contact us using the email address associated with your order (or email us at the address listed on our Contact page).
2. Our team will provide return instructions and the correct return address.
3. Do not ship any product back until you have received return authorization and instructions from us.
4. Once we receive and inspect the returned product, we will process your refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number along with photos of the product and packaging. Our team will review the issue and work with you on the appropriate solution (replacement, refund, or other resolution).

Important Notes

• Original outbound shipping charges are non-refundable unless the return is due to an error on our part.
• Returns made without prior authorization may be refused.
• Special-order, custom, or non-stock items may not be eligible for return (we will confirm this when you contact us).

Exchanges

Ordered the wrong size, quantity, or product? Contact us and our team will help you determine the best replacement option. We’ll do our best to make the exchange process simple and get you the correct product for your project.

Need Help Before Ordering?

Not sure which product, size, or quantity is right for your project? Contact us before ordering. Our team is happy to help you confirm product specifications, quantities, and shipping requirements so you can order with confidence.